Exhibitor FAQ

Access to the event for the public is from 03 to 04 December 2024 from 9:30 to 18:00 and on 05 December 2024 from 9:30 to 17:00.

Access to the event  for exhibitors (when the show is open) is from 03 to 05 December 2024 from 8:30 to midnight.

You can access your exhibitor area here.

Click on the "Log in" button, then enter the e-mail address associated with your registration and your password.

Access codes to your exhibitor area will no longer be sent to you by e-mail.

If you have lost or forgotten your password, simply enter your login details and click on "Forgotten password".

A reset link will automatically be sent to you by e-mail, to the address of the exhibition manager.

Don't forget to add the email address [email protected] to your address book.

Your customer account is active from one year to the next.

Simply go to the exhibitor area to register for the new edition using the login and password from the previous session.

If you are attending several comexposium shows, your login and password are also the same.

If one or more companies are sharing your stand, indicate the number of partners who will be present: "co-exhibitor pack".

If you are responsible for a themed pavilion and are directly organising the participation of several exhibitors, indicate the number of companies that will be present in your pavilion: "Collective direct pack".

If you wish to represent the products of other companies, please indicate the number of brands: "Represented company pack". They will appear on the list of exhibitors on the event website".

Yes, to register a co-exhibitor or group exhibitor, the direct exhibitor or organiser must first order the corresponding item from the online shop.

For example, for a co-exhibitor, the "Co-exhibitor Pack" item must be ordered. This order can be placed either when registering, or once the registration has been validated in the online shop in the customer/exhibitor area.

Once the order has been placed, the exhibitor then fills in the information associated with this registration in his exhibitor space in the "Partners" tab, then "Declare my partners".

Once this information has been entered, the exhibitor must wait for the Organiser to validate it so that the partner company can be included in the list of exhibitors on the website.

You can inform your sales representative of your preferred location, and they will do their utmost to accommodate you.

Notification of your pitch will be sent to you as soon as the plan is ready. You need to have paid your deposit before a pitch can be allocated to you.

You will be asked to provide a Kbis with all your contact details.

Foreign company: Intracommunity VAT number or business certificate in order to be invoiced without VAT (VAT is still compulsory on badges, invitations and car parks).

You can pay by bank transfer, credit card or cheque (for France only).

• Cash payments are accepted up to a limit of €1,000 per exhibitor.

• Bank transfer:

The bank details for making a bank transfer can be found directly on your invoice, and your order form is available if required directly in your customer area > Financial Area tab > Invoices & Payments.

• Credit card:

Payment by credit card is made directly in your customer area: Financial Area > Invoices & Payments tab.

It must be made payable to:

COMEXPOSIUM - TRUSTECH Event

17 Quai du Président Paul Doumer

92400 COURBEVOIE

France

We offer different types of stands. Contact our Sales team to find out more.

You can also find details of our offers on the simulation tool.

You can find the type of stand ordered in your exhibitor area, Financial Area tab > orders.

For more details on your stand type, please refer to the exhibitor guide.

You can order services for your stand via the online shop (stand fitting, electricity, furniture, parking, flowers, audiovisual, etc.).

You can pay by bank transfer, credit card or cheque (only for France).

• Bank transfer:

The bank details for making a bank transfer can be found directly on your invoice, your order form and, if required, directly in your customer area > Financial Area tab > Invoices & Payments.

• Credit card:

Payment by credit card is made directly in your customer area: Financial Area > Invoices & Payments tab.

• Cheque:
  
  

COMEXPOSIUM - TRUSTECH Event

17 Quai du Président Paul Doumer

92400 COURBEVOIE

France

(Please note: some additional cobra or naço stand design services must be ordered from creative designers).

I fill in the online form Machine in operation (one form per machine) in the Exhibitor Guide.

This form enables us to:

• Assist you with the installation of your machine during the assembly period.
• Give the necessary information to the safety officer who will check that your installation complies with the show's safety regulations.
• Pass on information to visitors to the show, as part of a "machines in operation" tour specially created to encourage them to come to your stand and see your machine demonstrations.

You can download the various regulations here. They are also can be downloaded from your customer / exhibitor area, under "Practical information".

The quota of badges allocated to exhibitors is 6 badges / 12 m².

Please note that for pavilions, the total quota includes that of co-exhibitors and it is therefore up to the organising exhibitor to allocate them.

You can edit and download your exhibitor badges from your exhibitor area.

Please note that you will need a unique email address for each badge you edit.

Once created, you can download them individually or as a PDF file.

You can order your supplier badges from your exhibitor area.

There is no limited quota.

Please note: supplier badges give access to the event only during the assembly and dismantling periods. Access will not be granted on days when the show is open.

You can register on the catalogue in your exhibitor area.

To order communication tools, go to your exhibitor area, "Shop" tab.

If you need more information, you can download the catalogue of communication tools from your exhibitor area.

You can find it in your exhibitor area Financial area > Invoices and payment.

If you do not see it, it is because it has not yet been sent to you and will be as soon as possible by our invoicing department.

If you are not paying, you will not have access to the invoices and we advise you to contact the company responsible for paying your participation directly.

An e-mail will be sent to you to inform you of the availability of the invoice/credit note on their customer area.

Invoices/credits are only sent by post.

The exhibitor may delete or modify an order in "basket" status (the order has not yet been validated).

Once the order has been validated by the exhibitor, it can no longer be deleted or modified.

We invite you to make a request by e-mail: [email protected].

Once the modification has been made in the back office, the exhibitor will receive an email confirming the modification.

Cancellations / modifications are only possible up to a certain date.

Once the service has been installed, it cannot be cancelled or modified.

Exhibitors may create users, known as "participation contacts" in their Exhibitor Area, to whom they may delegate the right to place orders and complete forms (as desired).

The user may place orders on behalf of the exhibitor.

THE EXHIBITOR REMAINS THE DECISION-MAKER. HE WILL BE ABLE TO VALIDATE ORDERS PLACED OR REFUSE THEM. VALID ORDERS ARE INVOICED IN THE EXHIBITOR'S NAME. AN EMAIL IS SENT FOR EACH ACTION CARRIED OUT ON THE EXHIBITOR'S ACCOUNT.

On the billing address, the person placing the order has the option of selecting the payer.

• Go to the picto man
• Click on My account
• Click on the box My decorators
• Click on the Add button
• In the Company field, select a company or create a new one.
  • If selected, the form is automatically pre-filled
  • If creating a new company, fill in the fields
  • Click on the Next button
• In the Stand designer contacts field, Select or Create a new one
• Click on the Validate button

Please note: all orders placed by the decorator will be invoiced directly to him.

The exhibitor has no visibility of orders placed.

The shop has closed. It will be reopen soon.

From the date of closure, items are marked up by 20%.

Assembly/dismantling badges for your service providers and subcontractors are not personal and will be available at the entrance to the halls from the start of assembly.

They will be distributed by the security service set up by the organiser.

They are not valid during the period when the exhibition is open to the public.

If you have any logistical questions, please consult our exhibitor's guide.

If it does not contain the answer to your question, please do not hesitate to contact our team by e-mail at the following address: [email protected]

The address is as follows

Parc des Expositions de Paris Expo Porte de Versailles – Salon TRUSTECH 2024

Pavillon 5 - Stand n° (letter + number)

1, place de la porte de Versailles – 75015 Paris– France

ATTENTION, delivery and reception are carried out under the exhibitor's responsibility and in his presence on the stand. The  Parc des Expositions de Paris Expo Porte de Versailles  and the organiser cannot be held liable in any way whatsoever.

Parking is free during set-up and dismantling.

Access to the exhibitors' car park is via the door D.

To order a parking space, go to your customer/exhibitor area:

• Parking spaces will be delivered after payment.
• Tickets for light vehicles can be downloaded directly from your customer/exhibitor area after you have placed your order, while tickets for other parking spaces can be collected from the General Commissariat/exhibitor reception area during set-up.

Book your accommodation for TRUSTECH soon directly on the platform of our partner Bnetwork to benefit from attractive prices.

The team at Bnetwork, the show's official hotel reservation centre, is on hand to help you in the run-up to the show, as well as during the event, by e-mail at [email protected] and by telephone on +33 (0)1 58 16 20 10 for any questions you may have about your reservation.

Formalities for entering France

As a general rule, a visa is required for all foreign nationals, but specific provisions apply in the following cases:

European nationals* may travel and stay freely in France for 3 months. Nationals of a Member State of the European Economic Area (EEA)** or Switzerland are not required to have an entry and residence visa, regardless of the length of their stay.

*Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

**Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

The visa must be applied for before departure at the French embassy or consulate responsible for the applicant's country of residence. For stays of less than 3 months, the visa to be applied for is a "short-stay" visa (type C). This visa is common to all countries in the Schengen area.

Visit the Service Public website for more information on how to enter France.

Letter of invitation

TRUSTECH can provide you with a letter of invitation to present to the French Consulate or Embassy in your country. The French Embassy or Consulate is the sole decision-maker in obtaining your visa and is your sole contact for any further questions.

To obtain your letter of invitation :

• For exhibitors: Go to your exhibitor badge area.
• For visitors: Go to your personal space once your registration has been validated by the organiser.

Contact the referenced partner from your online space.